A full internal SaaS platform with agents, dashboards and integrations, built in nine weeks.
Outsourced work replaced
3 FTE
9 weeks · 1 PM + 3 engineers
Kick-off to production
9 weeks
Built and shipped
4 user roles
Live at launch
12 integrations
“We replaced a contract we had had for years. The internal team is faster and happier.”
COO, B2B operations group
Before
Where the team was when we picked this up.
- A three-person external team was running a critical workflow off spreadsheets.
- The internal team had no visibility into the work happening in their name.
- Cost was growing and quality was uneven.
What we built
Product design
Mapped the real process, not the documented one. Identified the steps that mattered, the steps that could go, and where AI made sense.
Agent-backed workflows
Built the platform around the work, not the work around a generic tool. Agents handle classification, drafting and routing. People handle decisions.
Integrations and dashboards
Wired in the dozen tools the team already used. Dashboards show throughput, quality and exceptions in one place.
What changed
- The outsourced contract ended.
- The internal team runs the work with two part-time reviewers.
- Leadership has live visibility for the first time.
After
Same team. Same week. Different shape of work.
Stack
Timeline & team
9 weeks · 1 PM + 3 engineers
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Got a workflow like this one?
Book a working session. We will tell you whether this is a four-week build or something bigger, and what it would take to ship it.